- When will my order arrive?
Please refer to the tracking number in your confirmation email.
Domestic orders are shipped with USPS. Most orders are delivered within 1-7 days.
International orders are shipped via USPS, UPS or DHL. Most orders arrive within 7-21 days.
Delivery times may vary based on location and carrier.
- My order is lost. What should I do?
Domestic: If your domestic order is lost in the post, please contact the shipping provider with the reference number from your purchase confirmation.
International: International orders without upgraded tracking cannot be refunded or replaced. Contact me for tracking options to international locations before ordering.
- Do you accept returns or exchanges?
MCreativeJ does not accept returns or exchanges. If there is an issue with your order, please reach out to Melissa at firstname.lastname@example.org within 14 days of receipt.
- Do you offer refunds?
Unless an error is made on the part of MCreativeJ, returns, refunds, and exchanges are not accepted.
- Do you accept custom or personalized orders?
I am not currently accepting custom or personalized orders at this time.